Emerson is relentless in delivering our brand promise to provide solutions that bring greater value to our customers – including a seamless, high-quality front-to-end support. By joining us as a Specialist 1, Order Entry, you get to echo this promise as Emerson’s frontline representative providing outstanding customer care experience.
In this capacity, you will be given the opportunity to ensure the support team is assisted in Tier 1 escalations while maintaining an excellent resolution rate. Pilot new processes and procedures and suggests modifications to ensure that implementation within the team will be successful. Assists and does backup for all Order Entry Administrator tasks. Creates operational reports for division contact use. Closely monitors and reports trends on assigned general task inbox.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.
IN THIS ROLE YOU WILL:
Complete Order Entry
Validate customer POEnter Data/Order/Items into Business SystemUpdate order/quote records/data/status in Business SystemSubmit Request for Address Book set-upGenerate, Upload and Forward Invoices (Business Systems/Customers)Manage Record
Log InquiriesRecord New CustomersMonitor incoming emails in common mailboxes.Mailbox Management
Acknowledge receipt of customer emails/POs/RFQs.Update order/quote record/data/status in Business SystemMonitor incoming emails/orders in common mailboxes.Acknowledge customer emails/POs/RFQs.Allocate Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management)Track and log orders/requests receivedRespond to Level 1 general inquiries and requests received from mailbox and identify need for escalationsHandle Escalation
Escalate requests for model creation to the appropriate support groupEscalate model configuration issues to product configuration solutions teamEscalate requests to Tool Administrator for systems[1]related concernsEscalate commercial inquiries to factory /Escalates pricing issues to appropriate support groupCoordinate with other teams/support to complete the request of customerRespond to Level 1 general inquiries and requests received from mailbox and identify need for escalationsFOR THIS ROLE YOU WILL NEED:
Graduate of any 4-year courseAt least 1.5 years’ experience in related documentation management, data entry and/or data administration support or functionsMS Outlook – MS Office ApplicationsAble to maintain and distribute reports using MS Excel from RAW DataBusiness writing standardsApplicable business processes & system tools - (Oracle, CRM, PNMU, JDE, SharePoint)WHO YOU ARE:
You have a strong drive for results, action oriented, and exhibits passion and enthusiasm to get things done. With excellent communication skills, you can effectively communicate ideas and influence key stakeholders. You are interpersonal savvy and able to collaborate and effectively work with people across any level.
Our Offer to You:
Make a difference with the work you do
By joining Emerson as a Specialist 1, Order Entry, you will be given the opportunity to make a difference with the relevant and critical work you do for the core of our business – our customers.
Emerson is committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential.
We are committed to the ongoing development of our employees because we know that it’s critical to the success of our company as a truly global entity. Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
Get to Know Us
Find out more by visiting our linkedIn, Facebook, Twitter, YouTube pages or at www.emerson.com
#LI-Hybrid