CSR - HEALTHCARE & FINANCIAL ACCOUNT | HYBRID | 26-29K SALARY | CAN START ASAP!

COMPANY: Sun Life Financial Asia Services Centre - Philippines

SCHEDULE: FIXED NIGHT SHIFT AND WEEKENDS OFF

Job Descriptions:

Group Benefits (Healthcare)

Pure Voice Customer Service role - you'll be answering queries from the members of sun life regarding their insurance, Claims, Benefits, eligibilityAddressing health insurance inquiries from US/Canadian membersProvides outstanding customer service and support by resolving telephone inquiries in an inbound Customer Care Center (CCC).

Qualifications:

College Graduate/Bachelor’s Degree Holder (4 year or 5 year course) or 3 years undergraduate (2 years completed in college with no back subject)/2 years Vocational GraduateCandidate must have 1 year and 6 months experience in BPO handling any metrics driven international account. (Metrics: AHT, CSAT, QA)Healthcare/Financial/Insurance Account is a big advantage but not required

Individual Wealth Management (Investments)

Receive telephone calls mostly coming from financial advisors and sometimes from clients, regarding investment products (mutual funds, segregated funds) that were purchased form a Sun Life Financial Advisor in Canada.Provides outstanding customer service to the customersSupporting the customers by resolving telephone inquiries in an inbound Customer Care Center (CCC).

Qualifications:

Candidate must be a graduate of any 4 or 5 year course.Candidate must have at least 1 year (solid) BPO experience handling Wealth Management, Mutual funds, or any other investment accounts.Having FINRA series 6, 7, and 63 licenses would be a great advantage but not required.

Group Retirement Services (Financial)

Pure Voice Customer Service role - you'll be answering queries from the members of sun life regarding their Retirement Plan.Addressing retirement savings plan/pension plan inquiries from the members.Provides outstanding customer service and support by resolving telephone inquiries in an inbound Customer Care Center (CCC).

Qualifications:

College Graduate/Bachelor’s Degree Holder (4 year or 5 year course)Candidate must have 1 year experience in BPO handling any metrics driven international account. (Metrics: AHT, CSAT, QA)Financial Account is a big advantage but not required

Medical Tele-Interviewer – Outbound Healthcare

The Tele Interview team coordinates and conducts medical interviews with clients applying for life insurance.The tele-interviewer collects confidential information about the client’s medical history and lifestyle.Provides outstanding customer service

Qualifications:

Must have finished any Medical Affiliated courses (Nursing, Medical Technology, PT, etc.)Preferably someone with knowledge in human anatomy (for them to have familiarization on some of the terminologies stated in the script)Has minimum 1 year of call center experience preferably from complex accountsGood reading, comprehension and communication skillsMust know how to pronounce medical terminologiesMust be exposed to metrics like AHT, Quality and Productivity

Compensation & Benefits:

10% Night DifferentialHMO on DAY 1 w/ FREE QUALIFIED Dependent(s)13th month pay & 14th month payAnnual Performance BonusRetirement PlanLife InsuranceCANADIAN HOLIDAY = NON-WORKING DAY = PAIDDouble pay for both REGULAR and SPECIAL holidays

Interested applicants may inquire thru Viber at 09454153487. Please click “APPLY NOW” and be sure to upload your updated CV through Jobstreet.