English Customer Advocate (email & chat support)

WHAT YOU’LL LIKE about US Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!We’ve got training sessions in store to help you level up your skill set. With you on Boldr’s side, we’ll tackle social responsibility initiatives together.We have rest and relaxation benefits. (You’ll have ample time to travel wherever you please! And we’ll want to hear all about your stories when you get back to the office.)We also cap off every week with a bit (a lot) of competitive board games.WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner. 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic

WHAT WILL YOU DO Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalismPerform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolvedEnsure proper and timely escalation of issues to meet internal and external expectationsIdentify opportunities and recommendations for continuous process improvementDeliver service excellence and maximize customer service and satisfactionWork with the external team to stay updated on product and service knowledgeWHAT WE’LL LIKE about YOU

YOU ARE...

Fluent in the English language, both written and spoken Curious and authentic, just like us! #beboldr An analytical and critical thinker, with an eye for even the most minute of detailsPassionate about client satisfaction Proactive and self-motivatedStrongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. Amenable to work on rotating shifts

YOU HAVE…

6 months to 1 year of customer service experience (email and chat support; experience in other channels is a plus!)Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications Excellent verbal and written communication skillsAn ability to understand and communicate complex ideas to customers, both verbally and in written formAptitude to quickly learn and navigate new technology, systems, and applicationsAbility to accept feedback gracefully and with an open mindCustomer orientation and ability to adapt/respond to different types of characters