Customer Service Representative (e-Payment Gateway Account)

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX:

Competitive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coveragePremium workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company with 26 years of experience and 350+ industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide excellent support experience to customers via phone, chat or emailInvestigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possibleAlways be on the lookout for ways to improve the way we do thingServe as an advocate for users and pass ideas and best practices on to the rest of the team

Who are we looking for?

Bachelor’s degree graduate.Must possess at least 1-2 years BPO experience handling voice, chat or email accounts.With experience directly interacting with customers for non-voice experienced applicants.Strong verbal and written English communication skills.Strong team spirit with a passion and drive to help users and deliver the best customer experience.With access to a quiet and secured room and at least 30 MBPS internet subscription.Can work in Ortigas Center, Pasig City.

How to Apply?

Online. Send your application through Jobstreet and expect a call from our Talent Acquisition team within 24-48 hours.

Attend our Virtual Career Fair from Mondays to Fridays, 9 AM - 5 PM, and take advantage of having an interview with us from the comfort of your home: https://tdcx.zoom.us/j/81716145712