Customer Service Representative | Laguna

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our pioneer team in Laguna. Our Customer Service Representatives is an integral role in the operations of our Laguna office.

We’re made of something different.

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals – every person, in every role, for our company and our clients. Think you have what it takes? Join us!

The details.

Day-to-day responsibilities:

Attends to customers' needs by answering product and service related queriesProvides product overview and information about other services and offeringssuggesting information about other products and servicesOpens customer accounts by recording account informationMaintains customer records by updating account informationResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolutionMaintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

Ideal candidates have:

At least High School Educational AttaintmentAvergage Communication SkillsAmenable to work onsiteAmenable to work on Graveyard/Nigh shitf scheduleComplete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

The Perks.

Life Insurance BenefitsLearning and Development OpportunitiesRetirement Benefits

What we do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.