Delivery, Associate (Customer Care)

Join our Professional Operations team! about the Role

The Delivery, Associate (Customer Care Associate) has the mission to serve as a point of contact for incoming inquiries from employees, retirees or client HR representatives delivering efficient and effective services in line with the Statement of Services and the agreed service levels.

The work you will do

·        Works as the first point of contact in the delivery center for employees or client HR representative·        Work could include calls, tickets, emails, or faxes from clients requesting services, support, or issue resolution·        First line support for all HR inquiries that do not require complex investigation, case management services, and Logical Access Support·        Escalates in depth customer inquiries and requests to the appropriate POC/SME·        Manages transaction services such as data management/entry, document validation and archiving as necessary·        Produces and supplies on request, reports, and statistical information according to the agreed services Requirements

To be successful in this role

·        Bachelor’s Degree, equivalent degree or work experience required·        With customer service background·        Good communication skills·        Knowledge of the Service Centre processes, policies and procedures (e.g., escalation procedures, service level agreements, customer service standards)·        Computer skills: MS Office, HR Databases, HR IS/IT systems, and SC technology (tools for documentation/tracking, service delivery channels etc.)·        Amenable to work at Global One, Eastwood, Quezon City. Night Shift – fixed schedule and weekends off. Working with us

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

 Benefits

Regular full-time colleagues are eligible to participate in Alight’s benefits plans and programs. You can also cover eligible dependents (spouses and children), where applicable.

 about us

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work

 Join us

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com