Customer Service Representative (Financial Company)

Duties & Responsibilities:

Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);Resolve credit inquiries on new accounts;  Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;Comply with over-all call quality standards;Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

Excellent English Verbal and written Communication SkillsMust be able to finish at least 2 years in collegeCandidates must be willing to work on Night Shift/Shifting Schedules.Should have good, wired internet connection of at least 30MBPS.Amenable to work onsite in Northgate, Alabang.

Required Competencies:

Ability and willingness to recognize, deliver on card service sales opportunitiesAbility to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.Must have knowledge on basic Computers skills.  Professional Phone etiquettes and ability to work with a Team