Customer Service Associate

Minimum Qualification:

·        Graduate of Customs Administration or any related course

·        With at least 2 years experience

·        Proven skills in import and export transactions (shipments)

·        Good interpersonal skills and has an above-average communication and efficient follow up skills

·        Highly organize and can apply time management

·        Very good working knowledge of business financial software and logistics

·        Can work under pressure and has eagerness to learn new things.

Job Description:

Monitors all outgoing deliveries and incoming shipments by coordinating with warehouse personnel and service providersUpdates stock inventory report of each customer to guarantee the availability of stocks timely prepares delivery/outbound documents such as Sales Invoice, Delivery Order, and Shipping instructions & sends to warehouse and customerPrepares inbound documents such as goods received note, supplier invoice, estimated costs, and billing to broker/ service provider.Follows up forecast from customers to ensure timely ordering of stocksProcesses insurance application of damaged goodsUpdates stock monitoring of assigned end-user, and sends the data to Sales PICFollows up a delivery schedule with the customer to ensure that distribution of services is on time and of high qualityUpdates the outstanding Sales Orders and Trading Contracts in SAP to ensure the accuracy of recordsSend monthly PO balance report to customerMail out the invoices to customers timelyFollow up with customers on their payment schedulePerforms other related work which the leader or manager may assign from time to timeDo the stock inventory count and reconciliation