₱ 20000-23000 PHP / Monthly
At TTEC, we’re all about the Human Experience. Elevated. As a site-based Travel Customer Service Representative in Cainta, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cainta office at 2nd Floor Robinson Place Cainta (Big R, near Junction) Ortigas Ave. Extension.
What You’ll be Doing
Do you have a passion for helping others and giving them a peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the Role
Open to newbies with post-secondary education in Travel/Tourism ManagementOpen for College graduates (any course) with at least 6 months of customer experience in any field.6 months BPO experience is required for HS grad/ SHS graduatesExperience in using travel-related online booking platforms (flights, accommodation, etc.)Great written communication skillsAble to lead by example and effectively work with your team to achieve the program’s overall successResourceful and able to decide on his own by thorough assessment and researching potential solutionsComputer savvyWhat You Can Expect
Get a chance to Win Sony PlayStation 5* (terms and conditions apply)Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring mindsAnd yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise youYour Health Matters (requirements for hired applicants)
Candidates should always have one valid ID and Covid-19 vaccination card available.A Bit More about Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.