Urgent Hiring! Customer Service Representative for Retail Account - Cubao Site

What you will be doing:Manage incoming calls from customers.Assess customer’s needs and guide the customer accordingly.Maintains acceptable call lengths while remaining friendly, informative and helpful.Maintains productivity and quality standards.Demonstrates appropriate sense of urgency for customer responses.Escalates customer issues appropriately and correctly.Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.Demonstrates knowledge and use of departmental resources, policies and procedures.What we are looking for:At least 2 years in college or K12 graduate without back subjectsHigh school graduate with minimum of 6 months call center experienceOpen for newbies/freshersBPO experience is a plusWilling to work on siteWilling to work on a flexible shift scheduleSkill Requirements:Able to fluently speak English with a neutral accent.Strong verbal and written communication skills.High level of critical thinking and problem-solving skills.Strong understanding of customer service and delivering good customer experience.What's in it for you?Extensive HMO coverage for you and your dependentsNon-Taxable Allowance on top of your Basic SalaryExcellent Program Incentives based on performanceGroup Life Insurance - We got your back!30 Service Incentive Leaves (Paid Time Off)Fill out the form below and be on our Prio listtinyurl.com/JobstreetPrioApp