Social Media Listening Subject Matter Lead

POSITION SUMMARY

The Social Media Listening Subject Matter Lead will design, conduct and deliver standard and custom social media reports covering Tenet Healthcare corporation and its hospitals (90+ Facebook pages+). He / she will assist the discovery sessions with stakeholders to understand the business need of each social media page and then translate into constructed queries that will monitor social conversation for internal teams as well as competitive brands. He / she dives deep into the data to uncover drivers of social buzz, then translates the data into a compelling story. The Social Media Listening Subject Matter Lead will decipher what is important, meaningful data then communicate the

concise story that allows the business to makes decision based off the reports.

KNOWLEDGE, SKILLS, ABILITIES

Required Technical Skills

• Strong strategic understanding of social listening from a business perspective; Analytical in nature

• Strong familiarity and understanding of social media platforms such as Facebook, Twitter, TikTok etc.

• Experience pulling data from social media listening / analytics tools such as Radian6, Visible Intelligence,

Sprinklr, SimplyMeasured etc.

• Skilled user of MS Office Suite including Excel, Powerpoint

Required Behavioral Skills

• Self – regulating; Leadership by example in all compliance procedures of the company

• Organized, Extreme attention to detail and focus on zero-defect execution

• Demonstrated ability to work collaboratively with colleagues across all areas and levels of the company

• Efficient - Passion for moving faster, producing more, and identifying solutions for major improvement/s; loves

to identify bottlenecks and fix them through collaboration

• Self-motivated - Outcomes-focused individual who holds herself/himself to a high-performance standard but

maintains a sense of proportion and humor

• Authentic - Has deep integrity and holds personal and professional values consistent with Tenet’s mission,

vision and values

Required Experience

• Minimum 7 years of online / social analytics experience with strong presentation skills (or w/in a marketing / business analytics / statistical analysis / predictive modeling or segmentation experience setting)

• Experienced collaborating w/ other digital analytics teams from Web and Paid media to synthesize reporting

across the board

• Worked for Digital /Social Analytics firms or In-house Analytics group w/in an E-commerce space or Ad Agency

*CANDIDATE MUST BE AMENABLE TO WORK onSITE AND ON A GRAVEYARD SHIFT