Account Manager (Cebu)

Account Manager (AM)

An Account Manager performs two major responsibilities : sales and relationship management. In the sales role, the AM is responsible in selling the company’s products and services by identifying leads, educating prospects, conducting presentations, and closing contracts. As a relationship manager, the AM pursues and maintains a positive business relationship by providing excellent after-sales support ensuring that customers are successful in using the company’s products and services.

The AM builds long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. The AM also aids internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Job Responsibilities:Prospect and qualify new sales leadsPresent, promote and sell products/services using solid arguments to existing and prospective customersCoordinate sales effort with team members and other departmentsProvide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Collaborate with internal departments to facilitate client order/request fulfillment and resolution of customer issues.Facilitate customer onboarding processes.Maintain an updated knowledge of company products and services.Assist in the resolution of customer account issues.Acting as a client advocate with a focus on improving the customer experience.Continuously build and strengthen client relationships to achieve long-term partnershipsAssist Management in the improvement of internal processes and service to customersMaintain accurate records of customer accounts and orders

Qualifications:

Bachelor’s degree in business, communications, or related field.At least 2 years’ experience in sales, account management or relationship management.Good verbal and written communication skills.Adaptability and good negotiation skills.Active listening skills.A positive and helpful attitude.Self-driven and pro-active in natureAbility to build rapport and collaborate with others within the company and externally.Willing to travel to any part of the country