Branch Service Officer

Cash Transactions Management

Signing and Other Reportorial Functions

Primarily responsible for the implementation of all laws, rules, regulations and internal policies and procedures of the bank in so far as his/her branch is concerned.Responsible for the strict implementation and observance of the Code of Discipline to his/her branch.Keeps signature cards inside the vault under joint custody dormant accounts and signature cards.Ensures proper accomplishment and updating of signature cards.Acts as custodian of accountable forms like checkbooks, official receipts, etc. and maintains proper logbook.At month end, keeps charge in the preparation of bank statements for demand deposits including sorting of statements and cancelled checks to corresponding clients; calls back checks sorted against bank statements, and sees to it that they are complete.Assists the Branch Manager and the Marketing Officers/Associates in receiving and entertaining calls/clients coming to the Bank regarding inquiries on bank procedures, bank products, client’s complaints and other related matters.Helps in the deposit generation of the branch for the attainment of deposit targets.Acts as reliever in case a Teller is absent, or is still serving clients or taking a break.Coordinates with the Branch Manager in training or developing staff to become more efficient and competent in their respective functions; in appraising work performance of each branch staff under his/her direct supervision.Maintains good housekeeping in the workplace.Ensures all documents for the day were scanned by the responsible NEWA and Teller.Ensures all Accountable forms issued for the day are accounted.Ensures all cancelled transactions and accountable forms for the day are accounted.Ensures all reversals for the day are accounted.Act as the Compliance Coordinator of the branch and timely submits the following reports to Compliance Dept or BBGCertification of Compliance with the Banking Laws, Rules & regulationsBranch Exception Report checked/approved by the Branch HeadSuspicious Transaction Report (STR)Covered Transaction Report (CTR)Significant Balance Change CertificationBBG Checklist Certification Manager’s Check ReportServes as a model employee of the staffPerforms other tasks that may be assigned from time to time depending on business needs