Universal Banker - HBAP Cebu Branch

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some Careers Grow Faster Than Others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.

We are currently seeking a high caliber professional to join our team as an Universal Banker - HBAP Cebu Branch.

A branch based customer facing role focused on servicing through over-the-counter transactions and customer service functions, to meet and greet customers upon branch entry and provide expert advice on digital channels, respond to any simple servicing queries and direct to appropriate channels. 

The jobholder will also undertake lower risk product sales (up to and including account opening) and use EDRAS (Engage – Discover – Recommend – Act – Service) sales process to discover more complex customer needs for referral to sales staff and/or branch specialists.

Delivers customer service proposition by providing a consistently excellent customer experience and engaging and assisting customers to use Digital and self-service channels where appropriate. 

In this role, you will:

Engages and discovers Customer Needs on Branch EntryMeet customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face or at the telephone.Effectively use tools and information to drive customer service delivery and WPB performancePro-actively encourage new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet Banking/self-service equipment for routine queries/transactionsRelease account tools (i.e. debit card packs, chequebooks, security device, etc.) to clients or their authorized representatives, including end of day balancing/reconciliation.Process cash / cheque deposits / withdrawals of local and all accepted currencies as well as late cheque depositsProcess demand drafts and cashier’s order applications. evaluate correctness / acceptability of all telegraphic transfers, local payments, Gross Settlement Real Time (GSRT), Philippine Domestic Dollar Transfer System (PDDTS) applications, taking into consideration various cut-off times set, prior to forwarding to PAYMENTS for final processingAdhere to regulatory compliance standards and bank policies and procedures. Safeguard the bank from potential losses by strictly adhering to audit recommendations and Functional Instruction Manuals (FIM) requirements. 

To be successful in this role, you should meet the following requirements:

Understanding of WPB products and servicesKnowledgeable on branch systems (i.e., HUB / SFE / CRMS / Evolve, among others)Should attend the following courses: signature verification, counterfeit detection (PHP and FCY)Should be aware of foreign exchange and related regulationsKnowledge and application of branch processes and guidelines

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.