JOB SUMMARY
The Collection Assistant maintains the highest level of quality collection procedure needed to recover and/or collect from past due real estate/auto loan accounts through telephone, SMS and/or email follow-ups while ensuring ethical standards and professional competence. He/She partners with different units of the Bank in managing the client's requests and concerns. He/She also manages CBG loans through negotiations and/or persuasion, if necessary, of all collection concerns, complaints, account inquiries, pay off inquiries, restructuring and other requests, and reports directly to the Collections Officer.
JOB SPECIFICATIONS/QUALIFICATIONS
Educational background
College graduate of any business courseSkills / Knowledge Required
Customer Service Skills;Proficiency in MS Application such as Word, Excel and PowerPoint;Business Writing;Organizational development and planning skills