about us:
Bringing the offline to online – digitizing retail and restaurants rewards and e-commerce
ZAP is the leading loyalty and rewards startup in the Philippines. We work with over 2,000 merchants to bring their brick-and-mortar stores online.
Starting from loyalty and rewards, ZAP has pioneered the first mobile number-based loyalty program in the country with over 5 million members. Removing all possible points of friction for the consumer, points are awarded just using a mobile phone number – no apps, mobile data, or cards are needed. More info on www.zap.com.ph
Further bridging the offline to the online gap, ZAP has partnered with the world’s largest e-commerce provider, Shopify, to help restaurants launch their e-commerce platform. Our E-Store turnkey solution integrates with 3rd party payments and delivery services to allow restaurants to launch their e-store in just a few days. More info on www.zapestore.com
about us
Bringing the offline to online – digitizing retail and restaurants rewards and e-commerce
ZAP is the leading loyalty and rewards startup in the Philippines. We work with over 2,000 merchants to bring their brick -and- mortar stores online.
Starting from loyalty and rewards, ZAP has pioneered the first mobile number- based loyalty program in the country with over 5 million members. Removing all possible points of friction for the consumer, points are awarded just using a mobile phone number – no apps, mobile data, or cards needed.
Why join us?
We value the growth and welfare of everyone in our team. To support these, we offer the following:
· Remote work (work anywhere)
· Flexible work schedule
· Good compensation
· Training and certifications
· Leave benefits
· HMO
· Government mandatory benefits
· Agile work culture
· Challenging projects
· Friendly and supportive work atmosphere
Job description:
You will be responsible for onboarding E-Store merchants and providing after-sales
merchant support. You will also handle administrative tasks and execute other support activities together with the Head of Support and E-Store Creatives Manager.
Responsibilities:
● Operate as the lead point of contact for onboarding new E-Store merchant customers
● Respond to customer queries in a timely and accurate way, via Viber, email or chat
● Identify customer needs and help customers use specific features
● Analyze and report product bugs
● Update our internal databases with information about technical issues and useful discussions with customers
● Monitor customer complaints on social media and reach out to provide assistance
● Proactively research regarding the latest Shopify solutions to improve E-store performance.
● Assist with support activities as needed.
Requirements:
● Graduate of Communication, Business, Social Science or other related studies
● At least 1 year of relevant work experience
● At least 1 year experience using Shopify
● Work experience in e-commerce, food, or fintech industry is a plus
● Good communication (verbal and written) and customer service skills
● Ability to multi-task and handle clients’ concerns
● Keen with details
● Fast learner
● Good organizational skill
● Team player
● Responsible
● Can deliver quality work even on a remote work set-up
● Must have good internet connection
Send your application to the PINK APPLY BUTTON.
W e thank you in advance for your interest in applying. If your application is shortlisted, you will receive an invitation within 5 days.