Virtual Key Accounts Manager

Job Description

The Virtual Key Account Manager (VKAM) position drives the overall growth of his/her assigned sellers. He/she will be responsible for Seller Engagement, Assortment Expansion, Account Management, Sales Analysis and be heavily involved in seller operations.

Operational Excellence

• Coordinate with the Operations team on overall platform engagement, to grow sellers’ business and ensure smooth operations

• Collaborate with other functional departments such as Customer Service Strategy, Analytics, Marketing, Sales, and Assortment

• Collaborate with Category Managers and Key Account Managers to effectively execute business strategy and eventually drive sales growth.

Job Requirements

·        Bachelor's/College Degree

·        Fluent in both Mandarin (Required) and English language, able to translate business strategy and engage Mandarin and Filipino-Chinese speaking sellers, both through writing and over the phone

·        Can easily build rapport and establish good working relationships with accounts

·        Flexible, adaptive, and versatile. Needs to be able to work with many stakeholders and different teams

·        Problem-solving skills, dissect and determine root causes of seller problems, and communicate possible solutions for sellers

·        The individual should have a proven track record of successful negotiations and relationship management (both internal and external).

·        Experience in a Customer Support/Sales environment

·        Eager to learn, and the definition of "coachable"

Vast Experience in Email/Chat Support

Research-oriented and Process-OrientedCan work with minimal supervisionAbove Average MS Excel, Word, and PowerPoint Skills