Our client is an industry-leading provider of educational assistance program management. The client combines a dedication to client service, proven technology, stringent data security practices and holistic student support to launch impactful and sustainable scholarship, grant, tuition assistance/reimbursement and loan repayment programs.
They serve more than 325 clients worldwide including Fortune 100 & Fortune 500 corporations, national and international associations, private foundations, public charities and other gift-giving organizations.
Our client is a 100% women-owned company and the recipient of numerous honors, including the When Work Works Award for exemplary workplace practices and Inc. 5000 list of the fastest-growing private companies in America.
about the role
The Communications Specialist’s role is to ensure that the organization meets client goals and objectives for program-related communications. This role will utilize specific technology platforms in collaboration with cross-departmental stakeholders to execute applicant notifications and program marketing communications on a timely basis while achieving key performance indicators for quality and accuracy. The Communications Specialist will work within the Operations Department and will report to the Director of Training & Communications. Individuals in this role must demonstrate initiative and Outward Mindset to support the organization’s long-term strategy.
Essential Functions
Demonstrate the ability to work cooperatively with others.Regular, predictable attendance in accordance with scheduled hours.Exceed expectations in quality and quantity of work.Make a significant contribution to the productivity and effectiveness of the organization.Exhibit a willingness to work with others to advance knowledge and expertise.Demonstrate professionalism in performance of the job.Adheres to company and client-specific policies.Perform all responsibilities based on ISTS Core Values.Meet or exceed personal EHAN (Everyone Has a Number, see Traction and Accountability Chart).Key Responsibilities
Communications -This function includes client program communications encompassing all departments of the organization.Set up communication tasks using timeline.Set up and execute email, text, and voice cast communications.Attend team meetings and training as required.Client Experience –To provide a high level of service to all clients to achieve their overall goals and objectives.Collaborate with Program Administrators/Coordinators to determine the best support to increase productivity and efficiencies.Participate on client calls as needed.Provide feedback as applicable to ensure quality communications.about the candidate
Ability to work well with cross-functional teams.Strong technical aptitude with the ability to quickly learn and adjust to new systems.Communication proficiency.Attention to detail.Excellent written and verbal communication skills.Fluency with Office 365 products (Outlook, Word, Excel, PowerPoint) and SharePoint.Customer Focus.Cross-functional Collaboration.Problem-Solving.Written Communication.Time Management.Outward Mindset.Drive for Results.A genuine career opportunity with great benefits awaits!
Above average industry standard compensation package20 Leave credits per year consumed at your discretion with up to 5 days commutable to cashExposure to world-class, high-level management from foreign direct superiorsEmployee engagement activities