After Sales Warranty & Audit Specialist

Job Requirements:

Bachelor’s degree in business / finance/ accountancy / engineering or other related coursesMinimum of 5 years related work experience in warranty, audit, or financial reportingPreferably with SAP experience / exposureMust be customer service oriented, data driven and have strong analytical skillsMust be familiar on how to make presentations and use MS Excel (pivot, vlookup, etc.) 

Job Description

Identify an issue by analyzing approved service cases.Examine whether claim data is reasonable. If the case meets the standard, approve it. Separate exceptional cases.Examine whether a new customer’s contracted cost for each product is appropriate.Manage a customer’s claim and payment status. Discuss and resolve with relevant departments when issues happen.Calculate and manage service costs paid to a customer and analyze data to establish an improvement measure.Find out if there is something wrong with the approval logic.Execute audit on partner operations and suspicious claimsWeekly, Monthly reporting of audit findings, warranty closingManage KPI through regular reporting, identifying trends, and execute actions for improvement if needed