Customer Service Representative

Who we are:

SmartBite is Southeast Asia’s fastest growing Food Tech platform enabling corporations and offices to digitize how meals work. We provide the freshest food from the best suppliers and restaurants optimized with our technologies and bringing workplace canteens into the 21st century.

SmartBite started in Malaysia and further expanded to the Philippines, and now Singapore. Our mission is to cater every workplace with the highest quality of food along with the best quality of service.

Job Summary:

As a Customer Service Representative, you are responsible in providing support to customers by answering their queries and resolving concerns at the quickest way possible.

Key Responsibilities:

Handling Client Action Task Force - for inquiries for Same day DeliveriesHandling various CSR platforms such as social media, emails, etc.Handling customer request on account or update on their ordersCreating and endorsing incident report or complaint reports regarding SmartBite services to provide immediate solutions.Recording and properly documenting all customer concernsManaging customer reviews/feedback sectionHandling any outbound or inbound calls as deemed necessary for project completion

Qualifications:

Candidate must be a graduate of any 4-year courseAt least one (1) year of work experience in Account Management, Project Management, Customer Service, or E-commerceComputer literate with familiarity to MS Office or Google WorkspaceExcellent customer relation skills and effective communication skillsHighly organized and keen to detailsPossesses logical thinking with strong analytical skillsAbility to work effectively both independently and as part of a team and has the initiative to improve and develop oneself.