After Sales Warranty & Audit
Samsung Electronics, Taguig, National Capital Region, Philippines (Hybrid)
Job Profile Summary
Approve requests of the warranty and return based on standard check logic.Set unit costs of new service partners' and secure service soundness through checking and analyzing data.Count, manage and improve service cost, internal labor costs and related expenses.Job Description
1. [Soundness management] Identify an issue by analyzing approved service cases.
2. [Warranty and return approval] Examine whether claim data is reasonable. If the case meets the standard, approve it. Separate exceptional cases.
3. [Unit cost management] Examine whether a new customer’s contracted cost for each product is appropriate.
4. [Credit management] Manage a customer’s claim and payment status. Discuss and resolve with relevant departments when issues happen.
5. [Managing service costs] Calculate and manage service costs paid to a customer and analyze data to establish an improvement measure.
6. [Understanding inspection logic] Find out if there is something wrong with the approval logic.
7. [Audit] Execute audit on partner operations and suspicious claims
8. [Reporting] Weekly, Monthly reporting of audit findings, warranty closing
9. [KPI Management] Manage KPI through regular reporting, identifying trends, and execute actions for improvement if needed
Job Requirements:
Bachelor’s degree in business / finance/ accountancy / engineering or other related coursesCPA is advantage but not requiredMinimum of 2 years related work experience in warranty, audit, or financial reportingPreferably with SAP experience / exposureMust be customer service oriented, data driven and have strong analytical skillsMust be familiar on how to make presentations and use MS Excel (pivot, VLOOKUP, etc.)