Managing of inbound and outbound calls in a timely manner
· Following “scripts” when handling different topics
· Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable
· Obtains client information by answering telephone calls; interviewing clients; verifying information
· Scheduling meetings and appointments
· Maintain a balance between company policy and customer benefit in decision making
· Handles issues in the best interest of both customer and company
· Keep records of all conversations in our call center database in a comprehensible way
· Meet personal/team qualitative and quantitative targets
Qualifications:
· Preferably with at least 1-year BPO experience
· Excellent in communication skills or must be conversant
· Love challenges and goal oriented
· Passionate with the job
· Assertive and trustworthy in handling confidential information
· Ability to work under pressure
· Target Oriented
· Assist in the formulation of targets for individuals and teams
· Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Details:
· Day shift Mondays to Fridays
· Fix week ends off!
· Office based job
· HMO upon regularization
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