Retail Sales Officer

Retail Sales Officer           

Job Description

The Retail Sales Officer is in charge of achieving monthly sales target in terms of revenues and profit margin assigned to him/her. The position also assumes the P&L responsibility for the assigned accounts (online, outbound). The position also performs assigned operational tasks based on the operational needs and requirements of the store assignment.

MAIN DUTIES AND RESPONSIBILITIES:

SALES PLANNING, COORDINATION, AND REVENUE 

Sets sales volume forecasts of the accounts handled.   Coordinates periodic business reviews with assigned accounts.Ensures the achievement of all the Sales Target as assigned.  Focuses on contributing considerable sales to the stores, and the company, via recommending marketing campaigns or product campaigns, etc.  Prepares and submits reports to the Retail Sales Manager.  documents and reports the projects’ status and relevant matters discussed during internal and external meetingsProvides regular feedback to Retail Sales Manager through submission of the Activity/Accomplishment Report and Project Status Report, as needed.  

PROFITABILITY, PRODUCT AND CUSTOMER SERVICE ORIENTATION 

Reviews product information and details as presented and assigned/launched by Products Division  Cascades information gathered from sales call such as product specifications, price, volume, requirements, delivery, customer information, etc.  Presents product samples to the customer with price quotation containing specifications of the products such as weight, packaging, dimensions, etc.  Interacts with the customers through direct communication via face to face or online meetings, telephone and e-mails in order to discuss or introduce the product details   Recommends selling prices of products offered to customers.  Ensures positive net income handled through maintaining best possible margin for products and minimizing cost.  Making optimal use of operational expenses such as promotional support or materials.  

PROMOTIONS AND MARKETING ORIENTATION          

Assists Retail Sales Manager in possible co-branding activities  Mans booth during participation in different exhibits geared towards promoting EasyPC products in order to acquire customers.  Establishes and develops good customer service relations through providing immediate feedback on the customer’s issues, concerns, and requests.  Provides timely, accurate and relevant information on the Market and competition through regular customer interaction and trade checks

OPERATIonAL EFFICIENCY                

Provide customer service assistance thru serving orders, answering queries, and suggestive selling.  Maintains store’s cleanliness and sanitation at all times, especially on the assigned station.    Ensures proper merchandising of products thru timely replenishment of product display, proper placement of price tag on products, and compliance on the visual display requirements of Marketing.  Receives store product deliveries in accordance to expected quality and quantity.  Coordinates to immediate superior the requisition/ordering requirement of store supplies based on the assigned inventory monitoring performed (i.e. packaging, cleaning and sanitation supplies, cashiering supplies).  Performs basic troubleshooting on store equipment.

QUALITY STANDARD COMPLIANCE 

Performs the company’s standard operational customer service (i.e. greeting, suggestive selling, and complimentary closing).  Ensures compliance on set standards of safety, product merchandising and other implemented company policies and guidelines.Maintains good hygiene practices and proper grooming during work hours.  Ensures utmost quality of products provided to customers.

CUSTOMER SERVICE

Provides excellent customer service and satisfaction to internal and external customers (i.e. being courteous at all times, giving quality and accurate service, providing immediate response).

QUALIFICATIONS: 

Graduate of a four (4) year Business course, preferably in Marketing, Economics or Business Management from a reputable university or collegeAt least two (2) year experience in Sales, Marketing, Product Management, Strategic Management and Business Development;Preferably, with Sales background;Able to multi-skill, cashiering, stock management, variance handling, customer handling, etc.-