Success Program Specialist

The RingCentral Customer Success team does more than engage with customers. We build, grow and nurture relationships—from small businesses to global enterprises. We’ve become the #1 global cloud-based communications provider because we deliver an unparalleled value proposition to customers, and we’re changing the nature of communications.  

What we’re currently looking for: 

A Success Program Specialist to support the growth and optimization of lifecycle and targeted adoption programs. Reporting to the Customer Success Program Manager for downmarket programs, you’ll connect the dots between teams in Customer Success, marketing operations, and others across the business. You will be a problem solver; optimize for efficiency in program delivery; and enjoy building and improving processes and systems with an eye for customer experience.

Key responsibilities include:

Drive automation and optimization efforts for adoption programs.Coordinate with multiple teams and internal/external stakeholders on program timing, audience generation, and platform considerationsManage task list to launch programs on time and according to specificationsMaintain documentation, reports, and trackers critical to pilot programs launch, maintenance, and processesAssist CS Strategy & Lifecycle Experience team members with data analysis, investigations, and system maintenance

Desired qualifications:

1-4 years of total work experience, with 2-3 years experience in project managementAt least 6 months experience with Salesforce and marketing automation Excellent prioritization and coordination skillsStrong time management and personal management skillsStrong user of MS Office or Google DocsComfortable in a fast-paced, rapidly changing environmentExceptional verbal and written communication skillsBachelor degree required

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

Flexible work arrangement (Hybrid Setup)Comprehensive HMO package (medical and dental)Personal Time Off LeavesPerformance IncentiveEmployee Assistance and Wellness Programs

To know more about the Acquire-RingCentral Manila collaboration, you may visit www.ringcentral.com.ph 

By completing your application for this role, you:

Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunitiesHave read and agreed to our Data Privacy Policy