Sales Support Head

The Job Summary

The Commercial Sales Support Head is a resource for supporting volume growth – plays an important role in shaping direction. CSS Head is responsible for executing the Sales System: providing tools, data, information, knowledge, guidelines, and vigilance/compliance across Commercial channels. This role will also address all merchant-related concerns that need coordination across RiderKo departments.

What You'll Do:

Sales ManagementLead in business performance reportingLead effective consultancy and advisory support to the Commercial Head to analyze, plan, and implement necessary sales plans and resources to achieve volume and revenue requirements.Sales PlanningLead in budgeting and planning exercises.Lead in the design and implementation of incentive scheme in line with the company guidelineLead in month business reviews; Implementation and monitoring of the sales processes, coaching, and performance improvement framework.Sales DevelopmentIntegrate Sales Process, Sales Stimulation Initiatives.Lead audits/ reviews to ensure each commercial channels are compliant; with data quality.Sales ExperienceLead of point of escalation to Merchant on any merchant-related support issues especially complaints; implements productivity, quality, and customer-service best practiceMonitor merchant satisfaction & service quality throughout merchant journey.Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping, and delivery cycle.

Must-Haves:

Bachelor’s degree in marketing, communications, business administration, or related field.Minimum 5-10 years experience in a commercial/ Sales Support role and 3-5 years with managerial experience.Proven track record of project management experience.Excellent understanding of Sales processes and ideally a background in actual selling.Hands-on knowledge of Customer Relationship Mgmt. (ex Salesforce.com) & Business Intelligence systems,Experience in managing a team.Creative and analytical thinker with strong problem-solving skills.Must demonstrate exceptional verbal and written communication skills.Ability to communicate effectively at all levels of the organization.Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.High level of comfort with data analysis and interpretation.Willing to work onsite.