₱ 23000-29000 PHP / Monthly
We are looking for an Account Manager (SALES B2B) for a fast-growing and pioneering US-based company.
Work onsite (Gateway Tower, Cubao)
US Tech Company (In-house)
Competitive Salary with Health Care Coverage (as early as two months)
Great Career Growth Opportunity – Establishing PH Operations (on-ramp)
Work-life Integration (Weekends Off, Usually no work on US Holidays)
Contact me at +639561442366/FB messenger: https://www.facebook.com/profile.php?id=100079642570205
ESSENTIAL FUNCTIONS AND RESPonSIBILITIES include the following.
Manage and support assigned accounts.
Communicate with assigned accounts on an ongoing, consistent basis with the product, promotion, and other pertinent company information that will influence a sale.
Answer questions and resolve issues related to a potential sale, or sale in the process.
Assist in upgrading or enhancing accounts
Sell products
Utilize computer technology to handle high-volume calls and incoming and outgoing emails
Work with Monoprice Customer Service, as needed, to ensure proper customer service is being delivered
Display a courteous, knowledgeable enthusiastic and supportive attitude to all customers
Perform research to answer customer inquiries and requests
Meet quantitative performance metrics as assigned
Keep customer accounts current by updating databases
Maintain and grow existing customers through exceptional customer support and sales techniques
Escalate inquiries and requests as necessary to the manager, the appropriate department or the person
Cross-Functional Collaboration: As needed, work closely with the manager and/or departments - accounting, demand forecasting, sales/executive management, and warehouse/operations as needed to ensure the needs of their customers are met.
Subject to applicable laws and Monoprice policies, regular attendance is an essential function of the position. All employees must follow Monoprice employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Interaction with Others
The employee must be able to follow company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the company’s workforce in actions, words and deeds.
QUALIFICATIONS
To perform this job successfully, the employee must have a successful track record, 2 years+ of customer support, and some sales techniques and understanding. Computer skills in various software and web-based applications. Proficient in Microsoft Office, with a basic understanding of Email, Excel, and PowerPoint is required, and CRM is a plus.
Education & Experience
A high school diploma or general education degree (GED) is required, however, a college degree is preferred
Other Skills and Abilities
Exceptional over-the-phone presentation skills, and clear English speaking.
Excellent interpersonal and overall communication skills – over the phone and clear English speaking and writing.
Experience working with inbound and outbound calls, emails, chat, and other communication
Comfortable working in a high-volume role.
Demonstrate ability to prioritize tasks and manage time effectively
Performance Metrics
Weekly outbound calls, emails, and other communication
Weekly quotes completed and sent to customers
Monthly new accounts set-up
Submitting required reports on time (forecasts, pipeline details, etc.)
Accurate revenue forecasting on a monthly & quarterly basis
Language Skills:
Ability to read, write simple correspondence, and communicate with customers in a clear, easily understood manner in English.
Mathematical Skills:
Ability to perform intermediate-level mathematics such as calculating discounts, and percentages. Basic knowledge of statistics.
Reasoning Ability:
Ability to carry out simple written and oral instructions.