HR Technology Analyst (SuccessFactors)

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Position Summary:

The HR Technology Analyst  will serve as a liaison and business solutions partner between business units that support multiple brands, implementation teams, and Information Technology. They must possess a high level of technical expertise and clear insights into current business practices as well as mastery of internal processes.

Essential Duties and Responsibilities:

Ensures consistency of HR technology processes across HR and operational areas and works with Audit to ensure audit/Sarbanes Oxley compliance of HR processesParticipate in the implementation and upgrade of employee system modules (includes data auditing, mapping, and testing)Analysis of incoming problem/issue tickets that come in to our ticketing system used by employees for their system issuesAnalyze system/application problems, design and implement workable solutions, and support such solutions to provide a reliable application with sustainable processesPrepare system training documentation and deliver training on functionality and processes within the employee systems using various training methods (individual, classroom, conference call, and web events)Drives operational excellence through the creation, adoption and maturity of processes and tools aligned with Business frameworkDefine security permissions and for all HR applicationsResponsible for managing, monitoring, and ensuring Continual Service Improvement (CSI) of Service Management processes and tools, with focus on exploring process improvement, customer service strategy and application enhancementsProvides assistance and advice to business users in the effective use of applications and information technologyThis is a global role requiring regular work outside normal business hours to communicate with people in multiple time zones

Qualifications, Knowledge, and Skills:

Bachelor’s Degree from 4-year college or university; preferred 2 to 5 years of related experiences as an Analyst, Specialist, Administrator or Developer rule utilizing HR database management techniques (preferably in Human Resources); or equivalent combination of education and experienceProficient & skilled in computer hardware and applicationHas good communication skills and writingHigh proficiency in PeopleSoft, JD Edwards, web-based authorizing tools, access databases, Visio, SQL 8.0 Plus, Crystal Reporting, ODBC and all Microsoft Office productsProven project management and software implementation skillsExcellent analytical, detail-oriented, organizational, communication and interpersonal skills requiredAbility to prepare functional and technical manuals, adult learning/training skills a plus

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.