As an ICS Senior Expert, this position in QPM team will be responsible in leading QPM Hub activities. He will be supporting in the implementation and maintenance of a cross-functional internal control system and compliance to control performance and documentation in order to deliver accurate and reliable financial statements. The position reports to QPM Manager or Regional ICS & Accounting Manager (RIAM).
KEY TASKS:
'- Leads the quality check initiative across centers for standardization on the performance of the internal control system (ICS). Responsible for checks, results discussion and follow-up. Be able to discuss and explain this to other centers. For SCManila, be able to discuss at eye level with TLs and OMs on noted observations on control implementation during ICS awareness and partnering meetings. Be able to present/discuss to Managing Director on a quarterly basis results of control performances and effectiveness.
- Lends business advisory and support to the different topics in relation to ICS
- Support in the governance activities at a global-level such as roles and responsibility definition, community and collaboration management, ICS governance documentation, and data structures definition.
- Collaborate with other governance functions to continuously improve tools landscape and identify user-friendly solutions
- Leads the ICS education, awareness, and trainings at a global-level. Prepares and delivers standard training materials/guidelines for SSCDN and SCs specifics (EUC, Audit, ICS Refresher and Awareness, etc.)
- Monitor KPIs and workload allocations of the internal control system (ICS) team.
- First escalation point for any major issues in the internal controls process. To align with QPM TL any major and come up with recommendations and strategies.
- Engages in and/or leads global process initiatives. Lead and contribute to process innovation and/or improvements
- evaluates, considers, and decides on the proper implementation of controls applicable to SSCDN. Influence and guides processes on correct implementation of controls (covers the whole of SCM) based on procedures in myDoc. The person should be skeptic enough to know if controls are properly implemented according to procedures, systems and enablers
- Aligns with external and internal auditors on inquiries to audit requests and coordinates such clarifications to relevant people. Supports RIAM and operational departments during the ICS annual audits conducted by External Auditors. Supports RIAM and operational departments during general process review done by Internal Auditors in General Process Reviews.
- Coordinates audit findings with SCM processes, discusses measures and actions, do follow ups and updates the status of the measures and actions. Makes sure measures and action plans are sufficient for the closure of the audit findings
- Performs coordination of audit requests from relevant AccP (APAC, UK/I, ANZ, South Africa, Middle East) in relation to their local audits. Performs regular follow-up to relevant AccP on timely bayProcess control evidences upload and sign-off. Communicate with Heads of Accounting as needed and delegated by RIAM.
- Acts as consultants in upcoming processes, integrations and/or mergers as to ICS applicability and documentations.
- Performs continuous improvement by optimizing local internal control systems to reduce complexity while maintaining or increasing efficiency and effectiveness of controls in the local organization.
- Communicate and implement ICS/GISC relevant group and sub-group standards, directives, guidelines and SOPs into the local organization.
- Escalate to RIAM any major controls compliance topic, inquiries or concerns.
- Supports QPM Manager/RIAM on other ICS-related and administrative tasks as assigned (i.e. RQM ICS onboarding trainings, ICS awareness trainings, ICS Strategic Planning, RIAM call with Heads of Accounting, etc)
KEY WORK RELATION:
QPM Team Leads and Experts
Heads of the Processes
All employees in the region, country or company (business partners) – APAC, UK/I, ANZ, South Africa
Heads of Accounting
Operational Managers
Team Leads
Senior Process Experts
Process Experts
Accountants
QUALIFICATIONS:
> Must be a CPA or must have other audit-related certification (CIA, etc)
> Degree in Accounting, Finance or business related course with auditing (a must) as one of subjects.
> Minimum 2-5 years professional experience in accounting, financial statements analysis, Internal Control Systems, and Audit.
> Excellent oral and written communication skills. English language skills mandatory, any other language beneficial
> Highly critical and able to prioritize and decide on complex issues
> Outstanding presentation skills, preferably able to do trainings to a wide-range of audience
> Highly organized and able to strategize on various activities
> Able to talk on eye level with professionals and with pleasant personality
> Sound understanding of relevant office communication tools
> Proficient in MS Office and SAP
> Strong communicator, self-motivated, dependable, pro-active and has high-level of maturity
> Captive / BPO market experience an advantage
> Excellent team player and high collaboration skills. Global mind-set a must.