Collections Team Lead | Blended WFH

By joining us as a Collections Team Lead, you will be a part of a dynamic and collaborative finance team committed to maximizing collection efforts and driving continuous improvements for the business. We are seeking for a self-driven, collaborative and innovative individual who will provide guidance, direction and leadership to a collections team for the purpose of achieving Emerson’s financial and operational goals.In this capacity, you will have the opportunity to work with different stakeholders but primarily be in a position where you can influence and create an impact on the development and engagement of team members who are driven to contribute value to the Emerson organization. You will be responsible for work planning and performance management of direct reports to ensure that expectations are met and maintained in line with the team’s collection efforts.If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines.IN THIS ROLE YOU WILL:Manage and monitor day-to-day operations to ensure that issues are handled appropriately and that proper shift coverage is in place.Plan, assign and direct work to the subordinates in cooperation with the supervisor or manager to manage workload and projects. Ensure that KPIs are met on a consistent basis. Be able to identify and implement process improvement initiatives that will have an impact to team. Be able to anticipate customer requirements based on their assessment of operational situations.Conduct performance reviews, check if there are any emerging team issues or any performance trends.Probe to understand gaps or issues and implement action plans to address the root cause and issue. Monitor adherence to the ethics and code of conduct and implement disciplinary action in compliance with the requirement for due process.Plan, organize and coordinate team activities to enhance team camaraderie and employee engagement.Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposals to business unit. Create and provide reports based on team deliverables and present to management and POCs.FOR THIS ROLE YOU WILL NEED:Bachelor’s Degree in Business or Finance-related courseAt least 1 year of experience in a leadership role where primary scope includes managing people, including behavioral and performance issues as well as sustaining team’s engagement to deliver expected resultsPractical knowledge of Oracle E-Business Suite or SAP is preferredExcellent computer skills with working knowledge of MS Office and SharePointBe willing to work on US Shift (will follow US Holidays)WHO YOU ARE:You have a strong drive for results, exhibits passion and enthusiasm to get things done. You are proactive and detail-oriented with the ability to work under pressure and prioritize workload. You are highly innovative in approaching problem-solving efficiently and effectively. With excellent communication skills, you are interpersonal savvy and able to collaborate and effectively work with a team and people across any level.