Specialist: Audit, Risk, and Compliance - (DF3677)

Department:    Audit, Risk and Compliance                            Reporting to: Regional Audit Lead Compensation Band/Level:     3A   Company Summary: We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with 63,000+ people and 60 languages, means we can deliver flexible solutions that harness our unique expertise in cultural nuance – essential for true excellence in CX. We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real ‘Majorel difference’ lies in our culture of entrepreneurship. We are relentless, resourceful, resilient and agile – all pulling together as One Team. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.  Position Summary: The Regional Audit, Risk and Compliance (ARC) Specialist shall support the Regional Audit Lead in the execution of the Audit programs in the Region. This role will execute audit readiness (Corporate audit and Client audit) activities in the assigned scope. This includes detailed review of existing controls compliance with contractual, central and local requirements through the effective use of controls, checks, audits and risk management processes. The jobholder will be expected to support continuous improvement in the company’s internal control framework and will participate in both internal and external audits activities.  Overall Responsibilities:  Carry out the audit readiness activities as assigned by the Regional Audit Lead according to established timeline and quality levelExecute internal audit project and deliverablesPerform the review of internal controls, processes and recommend possible improvementsConduct review of internal policies and procedures and provide best practices recommendationParticipate in probing activities that relate to any possible gaps and risk identified during the review processCoordinate and participate in Corporate, Client and External engagements as mandated by Regional Audit leadMaintain key stakeholder relationships and act as a liaison between the department and key business partners/business executives across the companyProvide back up support to Regional Risk Lead when neededProvide back up support to Regional Compliance Lead when neededSupport and consistently represent the ARC brand of providing risk-based and objective assurance, advice and insightResponds to inquiries and consultation requestsJob Requirements:Bachelor’s degree or equivalent requiredMinimum 3 years’ experience in external and/or internal Audit, Compliance programs and Risk management.Understanding of the COSO framework, internal controls design and evaluation methodsProficient written and verbal communication skills in EnglishExperience in working remotely with various geographiesExperience in functioning in a global team environment and working on multiple engagementsStrong analytical and problem-solving skillsAbility to engage and work well at all levels in the organizationExperience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountabilitySelf-motivated and reliable to meet deadlinesCreative / Proactive in thinking about a bigger picture and how we can improve as a companyAmenable to work flexible hoursMay travel about 15% of the time as necessary to ensure minimum presence at the relevant sites  Physical Demands & Work Environment:    While performing the duties of this job the employee requires mobility, the ability to distinguish letters, numbers and symbols as well as hand/eye coordination. The employee regularly sits for long periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee regularly uses office equipment such as multi-line telephone systems, fax machine, copy machine, calculator. Employee will regularly use a computer for extended periods of time. The employee must occasionally lift and/or move up to 10 pounds.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.All of the above job duties may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.  Standard General Security Roles and Responsibilities          Understand and adhere to policies, guidelines and procedures pertaining to ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.Protect company assets, systems, proprietary and confidential information in accordance with Majorel Confidentiality policy and Corporate Information Security Policies and ProcedureProactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and federal and state requirements. General sign off:This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.  It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.  It is not intended as a complete list of specific duties and responsibilities.  Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.  Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.  The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.  I have read and understand the requirements of this job description and I am able to meet the requirements as listed above with or without reasonable accommodations                  Employee Name & Signature                                                     Date