Work Experience Requirements: (certifications, licenses)
- Experience in content writing
- Experience in a shared services organization (e.g., HR, Finance, Procurement, or Contact Center)
- Basic understanding of shared services and contact center operations
- Basic understanding of HTML and CSS
- Experience with service center technologies and processes
Work Schedule:
Midshift (1:00PM-10:00PM / 3:00PM to 12:00AM)
Work Location:
(14 Edison Road, Merville, Paranaque City)
Note: Work in the office once a week
Job Description:
Content transformation involves content writing and migration of existing content to the new content standards in collaboration with subject matter experts, content owners, functional managers and/or content analysts. The position is also responsible for developing, editing/updating and archiving documents related to HR, Procurement, and Finance/Payroll across regions (ASPAC, NA, EMEA and LATAM). The Content Assistant adheres to the development, approval, publishing and archiving of knowledge and content articles process. The position increases the effectiveness and efficiency of HR, Procurement and Finance/Payroll Service delivery and increases customers’ confidence and satisfaction by ensuring that accurate information is available and easily finable across knowledge bases.