GENERAL RESPONSIBILITIES:
The Technical Solutions Engineer is responsible for supporting the sales productivity and deal flow by securing the “technical close” in complex solutions. Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs, and are appropriately supported by key customer technical decision-makers. Assists with technical questions or concerns during the sales process and frequently participate in the initial portion of the project specification process.
DUTIES AND RESPONSIBILITIES:
● Proactively scope the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommend solutions that optimize value for both the customer and the firm.
● Work deals assigned to the sales team are supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.
● Provides coaching and professional development to team member sales associates to enhance their product knowledge, technical acumen, and technical sales skills.
● Produce detailed costings for customers and ensure the contract is profitable.
● Supports and leads large-scale enterprise transactions by using knowledge and understanding that is beyond the bounds of the products to move deals forward.
● Delivers product presentations and demonstrations, and provides support at external and internal customer-facing events.
JOB SPECIFICATIONS:
● Education – At least graduate with a Bachelor’s or Master’s Degree in IT, Computer Science, Engineering, or any related course.
● Product certification, engineering credential, or equivalent technical credential.
● Related Work Experience – At least 5 years of sales or sales engineering experience in a business-to-business, large/strategic customer segment.
● At least 3 years of experience in mobile and/or web application development or any IT related - software/infrastructure.
● At least 3 years experience in client-facing technical roles (Systems Analyst, Business Analyst, Project Manager, Pre-sales, etc.)
● Experience in roles with the responsibility to provide technical proposals or any equivalent documentation.
● A record of achievement and technical solution expertise in a comparable sales role.
● Proven Technical and IT Services pre-sales experience.
● Exposure to project management, implementation, managed services, application support, and systems integration is a plus
● Knowledge – In-depth Knowledge in the following:
● Solution architecture
● Requirements gathering and scoping
● Business Analysis
● System Analysis and Design
● Technical documentation
● Familiarity with the Systems Development Life Cycle (SDLC)
● Knowledgeable with different types of applications and latest technologies ● Client management