IT Support Engineer

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

Our IT team partners with the business to support technology solutions that address current challenges and future needs of the enterprise to give the digital edge to IQEQ clients.

We strive to be a leading-edge IT organization with innovative and dedicated people who focus on customer satisfaction, execution, and delivery of first-class services.

Technical Desktop Support Engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management, and automate routine operational tasks.

You will possess a combination of strong troubleshooting, technical, and communication skills and includes a mix of on-call operational tasks and day-to-day technical support.

As an IT Support Engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation.

Responsibilities:

Primary escalation point for the Central Service Desk regarding issues and requests: locally and within the other jurisdictions under your responsibilityManagement of incidents and Service requests escalated by the Central Service DeskManage and maintain all hardware: locally and within the other jurisdictionsTaking ownership of local support incidents and service requestsUpdating and maintaining tickets within the service management toolsetCategorize and prioritize tickets according to service management processesAssist with the installation, configuration, patching, and ongoing usability of desktop computers, peripheral equipment, and software (incl. Tracking of hardware inventory).Work with procurement staff to purchase hardware and softwareWork with vendor support contacts to resolve technical problems with desktop computing equipment and software

Key Behaviors:

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), you are expected to demonstrate:

Attention to detailTaking ownershipCuriosityPositivityFriendly and PatientQualifications

Must have:

Minimum of 5 years experience in the IT Field.Possess a strong technical background in end-user/desktop support and audiovisual set-up and support.Must possess a “can-do” attitude and be willing to roll up their sleeves and get the job done.Demonstrable knowledge of administering Active Directory, Exchange (On-Prem/Cloud), File / Folder permissions, GPO, SharePoint administration, Microsoft Teams, and Microsoft Endpoint Configuration Manager.Installing, operating, and supporting customers on Microsoft platformsExcellent communication skills.Proven experience with supporting end-users in the office.

Nice to have:

Experience in working with the financial services industry is desired, but not essentialITIL Foundation, Microsoft certification, Cisco CertificationAdditional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.