Area：Metro Manila (NCR) Taguig
Industry Category：Computer / Information Technology
Position：IT-Hardware
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： Bachelor's Degree
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Summarized Purpose:With direction, provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.Essential FunctionsSets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Determines computer software or hardware needed to set up or alter system.Qualifications:Education and Experience:High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.Previous experience in global technical support (comparable to at least 2 years).Knowledge, Skills and Abilities:Knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.The ability to communicate information and ideas so others will understand.Ability to troubleshoot and resolve issues on a desktop platformStrong customer service communication skillsMust be able to multi task and pay close attention to detail.Must be willing to work in a shifting schedule (day, mid and night shift)Must be amenable for onsite office visits and remote work