Area：Metro Manila (NCR) Makati
Industry Category：Computer / Information Technology
Position：IT-Hardware
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level：Open to all levels
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
Monitor cases in Ticketing tool queues. Receive P4 Incidents, Work Orders or “Task Tickets” in Helpmate. Acknowledge and reach out to requester. Look into the reported issue/approved work order and address it within agreed SLA’s. Update Log notes in ticketing tool. Resolve ticket after selecting relevant resolution categories in ticketing tool. Incidents and work orders might involve: Troubleshooting issues related to Hardware, OS, Standard Office Suite and Browsers. Hardware support to Desktops, Laptops, Thin Clients. First level support to Printers, Scanners and Multi-Function Devices. Installations, Movement, Transfer, surrender of Desktops/Laptops/ Thin Client, Printers, Scanners, MFP’s and mobile devices like iPads etc. Installation of end points to be done as per organization Hardening guidelines through MDT setup. Installation, Transfer and removal of business specific applications and their upgrades. Qualification:
Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.Strong domain knowledge and technical orientation. Knowledge of network and server devicesSoft Skills:
Customer Service and Problem-Solving attitude. Good communications skills in English and local Language. Should be able to deliver on tight timelines.