Supervisor, IT Operations for Cebu

Job Description SummaryThe Supervisor, IT Operations works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.Essential Functions/Core Responsibilities• Coordinate as smart hands with different portfolio and engineering workgroups• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes• Perform hardware and software upgrades to peripheral equipment • Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system• Perform site maintenance and safety checks of assigned equipment• Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop EngineeringCandidate Profile• Bachelor's Degree in related field from a four-year college or university with three years of relevant experience (Is a must)• Effective communication skills, both written and verbal• Ablity to multi-task and meet timelines on deliverable• Detail-oriented• Proficient in Microsoft Office and must have experience with Active Directory