15,000 across 6 countries - the largest and most diverse Australian owned customer experience outsourcing provider.
Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.
You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.
JOB DEscriptION
Duties and Responsibilities:
● Customer Service
○ Managing Gorgias dashboard
○ Responding to all inbound enquiries within same business day, including enquiries regarding
■ Product information (materials / fit)
■ Supplier information
■ Brand values
■ Returns and exchanges, including any faulty products
■ Order amendments
■ Shipping enquiries
■ Stock level enquiries
■ Customer complaints and feedback
○ Responding to Yotpo reviews
○ Proactive outbound correspondence with customers about address or payments issues
○ Ensuring the TWOOBS tone of voice is used in all communications
○ Issuing of gift vouchers when purchased
● Warehouse liaison
○ Stock and order status enquiries
○ Order amendments before dispatch (address / item changes / cancellation of order) - Pre order coordination - in conjunction with Ops Mgr
○ Processing returns - in conjunction with Ops Mgr
● Community Management
■ Ensuring there is an interaction with every post / comment across all TWOOBS accounts
■ Answering any customer enquiries left as comments on the platform - Reposting and ensuring we have author permission to do so
■ Ensuring there is an interaction with every post / comment
■ Answering any customer enquiries left as comments on the platform
○ Tiktok
■ Ensuring there is an interaction with every post / comment
Qualifications and Experience:
● At least 2+ years of experience in responding to customer inquiries through social media platforms/website, ideally for a product-based business
● Excellent communication skills both written and verbal
● Experience in Social Media Management (community engagement, posting), Email Management
● High attention to details and is organized
● Excellent problem-solving skills
● Positive attitude and playful personality
● Solutions focused approach to assisting customers
● Fully integrated in being a part of a team/Team player
● Can easily adapt to any culture/environment
● Experience using Shopify/Gorgias
● Interested in sustainable fashion