Job Description
Working hours: 9:00AM to 6PM
Work Set up: Hybrid
Customer Relation Executive (CSR)
The position is working in front line customer service managing all phone, fax and email customer orders and enquiries including solving basic to complex problems, managing complaints, actioning work requests and providing information. The role involves taking a high volume of inbound calls and emails on a day-to-day basis on all areas.
DUTIES & RESPONSIBILITIES
• To maintain exceptional customer service, and consistently strive to exceed customer expectations.
• First point of contact for all customer enquiries
• The day-to-day achievement of both individual and team MBO’s
• Proactively manage all Order Management related challenges to ensure prompt delivery of our clients’ purchases
• To monitor & manage customer enquiries in line with the set SLA’s
POSITION REQUIREMENTS
At least 2 to 3 year(s) of working experience in the related field is required for this position. Previous experience in SAP or similar ERPPrefer candidate from IT industryAbility to build solid, effective and professional working relationships with internal and external contactsMust be able to operate independently and under pressure in a fast-paced environment Previous experience with SAP would be highly regarded.