Operational Trainer

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Changing the world takes dedication like you'd never believe. And we've got 260,000 people giving it all they've got every single day. As an Operational Trainer, you'll be responsible for making sure our evolving training needs are met to keep our level of effort high and our progress moving forward. If you're up for the challenge, join us now and find out what it is like to have the support and resources of a Fortune 5, industry leader.

Primary Responsibilities:

Assessment

·      Support the CAT Center and ensure maintenance of the operating standards and protocols at all locations

·      Screen candidates for eligibility for businesses and language training programs based on competency level

·      Create and complete basic reports/ assessment log on all completed assessments

·      Support Talent Acquisition hiring initiatives (off site hiring, one day hiring events, university hiring events)

Content Development

·      Create supplementary assessment materials depending on business need  

·      Create new training content using various learning platforms

·      Proofread content before release/ pilot

·      Perform training needs analysis

·      Present analysis findings and training design to Training Delivery owners

Training and Facilitation

Conduct new hire training for Voice and Non-Voice accounts based on business needFacilitate on site or virtual new hire training based on business needFacilitate Communications workshops for Operation based on business need

Reports and Calibration

·      Create weekly and monthly CAT dashboard and reports

·               Create CAT and BLAST Calibration reports

·               Lead BLAST calibration sessions with TA team

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

College graduate2+ years of work experience (language assessor, ESL, teaching)

Preferred Qualifications:

Bachelor's degree in Education, English, Humanities, Mass CommunicationExperience in comms Training, near hire training, language assessment experience (at least one)Knowledgeable in MS Office applications – Word, Excel, PowerPoint, and OutlookKnowledge of global language assessments (Versant, Berlitz, IELTS)Strong facilitation and classroom management skills (In Class and Virtual)Strong analytical skillsGood organizational and time management skillsExcellent communication skills, both spoken and written

At UnitedHealth Group, it's excellence we're after from the top down. We have resources like you've never seen before to help us shape the change sweeping our industry. Join us and you can be one of them. You'll discover it's an opportunity to do your life's best work.(sm)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)