Job Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Hospitality/Tourism/Hotel Management, Property Development/Real Estate Management or equivalent.At least 10 years relevant work experience and 5 years in property management, deluxe hotel or similar institution Knowledgeable in facilities management, housekeeping operations, emergency response, security and safety.Excellent in handling customer complaintsPosition is direct reporting to the Operations Manager; Shifting schedules.Required language(s): English, FilipinoApplicants must be willing to work in Mandaluyong City.1 Full-Time position available.Job Objective:
Overall in charge of the building in the absence of the Operations Manager and Assistant Operations Manager.
Areas of Responsibility:
Customer Management - Communicates with and efficiently attends to the requests, concerns and complaints of residents, guests and clients, ensures adherence to and consistent implementation of the Condominium House Rules and Regulations, and makes recommendations for the refurbishment, upgrade/repair and maintenance of the building in order to protect unit owners’ interests and their investments.
Amenities Floor Operations - Oversees operations beyond office hours by conducting regular walk-through and monitoring work status to ensure well maintained equipment, high level of service and exclusivity of the area.
Front Office Management - Implements and monitors compliance to policies and procedures by Concierge Services and assists Resident Services Manager in addressing resident requests and concerns to ensure smooth and efficient operations.
Housekeeping Operations - Oversees housekeeping operations beyond office hours and supports the Assistant Operations Manager in ensuring that quality standards in maintenance and cleanliness are consistently achieved.
Safety and Security Management - Implements fire and life safety guidelines and requirements and monitors strict compliance at all times.
Team Leadership & Management - Creates an environment oriented to trust, open communication, creative thinking and cohesive team effort; coaches, counsels and mentors employees, and manages individual and team performance to bring about expected results.
Property assignment will be at One Shangri-La Place, Mandaluyong City.