Membership Services Associate

The Membership Services Associate manages front and promotion counter operation. Manage customer services and expectation in all related matters, especially pertaining to Membership. Managing all inquiries from customers either Members or Non Members. Managing intensive promotion of Membership program to acquire new members. Provide adequate services to all Members from RWM and affiliated partners. Assist other departments pertaining to any Membership related matters to the members. Managing daily opening and closing operational paperwork and reports according to the manager’s establishment requirement. Oversee membership and promotion counters activities.

RESPONSIBILITIES

Responsible for all front counter services and redemption matters are well performed and well executed to achieve efficiency of the services. Develop and build a membership base in accordance with policies and procedures set by the Company, while ensuring the delivery of excellent customer service.Handle customers/members at the Membership counter (walk-in visitors/members) and responsible for transactions such as signing up new members, account maintenance, general property questions, administering redemption, complimentary, and access benefits of the membership program to qualified members and other membership related system functions.Provide good customer service and handle complaints and enquiries efficiently, courteously and professionally.Handle basic clerical and administrative duties.Ensure all accountabilities such as equipment, supplies, card movement and cash transactions are well accounted for.Responsible for shift end report, covers all transactions during the covered shift.Ensure all unfurnished transactions are well endorsed and all endorsements are documented.Adherence to company code of conduct.Models the resort’s mission, vision and core values.Maintain a high standard of appearance and hygiene at all times in accordance with company policies and procedures.Attend personal continuous development interventions / coaching sessions.Attend periodical mandatory training / meeting for compliance purposes (i.e. risk management, health and safety, etc.).Perform all other related duties that may be assigned.

QUALIFICATIONS

Must have a Bachelor's degree in Customer Service or related fieldAt least two (2) years of working experience in Customer Service OperationsGood verbal and written communication skillsPositive and confident personalityExcellent presentation skills (including business presentation)Organized and has great attention to detailsActive listening and coaching skillsRespond calmly and make rational decisions when handling customers’ needsHas excellent presentation skills and the ability to communicate effectively with multiple levels of managementMulti-tasking skillsAbility to build good working relationships and deal with different types of individualsWorks and communicate effectively with a teamProficiency in office applications (GSuite, MS Office, etc.)