KEY RESPONSIBILITIES:
Operations
• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.
• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.
• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is
sold. Sell peak rates at every available opportunity. Sell from the highest room category down on
every enquiry.
• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.
• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.
• Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.
• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.
• Track sales promotions/advertising as required & advised.
• Ensure all marketing information (source, region, market and origin fields) is entered correctly
to ensure the effective tracking and reporting of the information required.
• Send daily / weekly report to your manager of all statistical information as required in the
policies and procedures.
• Monitor Personal Inbox for policy/process updates, action items, promotions & internal
communications.
• Carry out any additional duties as required by the Floor Manager, Revenue Manager or Chief
Commercial Officer.
• Enter confirmed reservations into RMS, ensuring all Guest Information & Data Fields are
accurate.
Communication
• Ensure that communication with customers, employees and others is honest, open and
professional
• Communication with Hotel Managers and Head Office departments on a regular basis as
appropriate.
• Foster a harmonious relationship between properties and the Central Reservations
Office.
• Notify the Floor Manager, Revenue Manager, Chief Commercial Officer of any issues
immediately as they arise and provide appropriate solutions.
Shift Time: MID Shift/Night Shift
Salary Range: ₱ 20,000.00-₱ 30,000.00
Other Benefits: HMO after completing 1 month training plus 1 FREE for dependent
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