Site: Discovery Centre, Pasig City
Shift Schedule: Night Shift (8PM-5AM or 9PM-6AM)
Work Setup: 100% Onsite
Description of role:
Responsible for end-to-end site implementation of LSS framework and leadership as well as developing the extended TI team in terms of training and mentoring in Process Excellence methodologies. The leader is expected to align and grow the global strategy “Enable TELUS International team members to identify true root cause and execute process improvements to deliver value for the organization and our clients.”
Key Responsibilities:
Lead and develop a team of LSS professionals to achieve performance goal in project implementation and benefitsBe the site leader for LSS strategy and framework deploymentLead and implement global LSS strategiesSupport the Global BPE leader in consulting and company wide projectsRequired skills + qualities (technical):
Lean Six Sigma Black BeltMastery of project management methodologyLeadership and mentoring of other successful projectsAdvanced Analytical and Quantitative skillsAdvanced Management of call center (strategy, objectives, corporate decisions)Advanced MS Excel, Powerpoint, WordAt least 3 years of experience in management, development and deployment of LSS framework and programs in a multinational company.