Sales Admin

Including but not limited to:

Sales operation

Ensure data entry accuracy while performing sales order processing in CRMMaintain shared folder to record all sales related documentsCoordinate with logistics on deliveries to ensure delivery deadlines can be metCoordinate task with sales team to ensure smooth operations for pre-installation (shipment arrival, documents preparation, functional check, etc).

Service operation

Handle incoming customer enquires via service hotline and dispatching jobs to Service EngineersDaily service order processing in CRM, Mobile X, ensure data entry accuracyEnsure preventive maintenance order list is well prepared weeklyEnsure service quotations, contracts are well managedMaintain new installation ibase in systemMaintain NPS survey sending in/out on timeMaintain Utilization monthly report for Service EngineersCoordinate and communicate with Service Engineers and other business support function for post installation operation (ibase entry and invoicing)Monitor and Send tools for calibrationOversee NPS process

CRM, CPQ, Mobile X Training

Conduct CRM and CPQ training/refresher course to the Sales Team when necessaryConduct CRM and Mobile X training/refresher course to the Service Engineers when necessaryKeep updated on the new features of CRMAct as the 1st level key user for CRM and adapt the new features to daily task

Demo and Inventory Management

Ensure all local demo loan are updated in system and assist with oversea demo loanEnsure all spare part inventory are well tracked and tools inventory are calibrated on time

General administrative task

Work with Sales and Service team for tender submissionWork with logistics team to purchase new tools, calibration tools and loan process.Work with quality control, sales, service team to assist recall project for product and spare partsWork with logistics on return of defective goods or exchangeWork with Business support team in write-off process and payment issue with customer

Other duties:

Any other duties and responsibilities as assigned by the management