JOB SUMMARY:
Reporting directly to the President & CEO, the Chief Operating Officer (COO) is responsible for leading and managing the Technology Services business. The COO is expected to oversee the day-to-day operations of the multi-cloud products and services with the objective of driving operational excellence, facilitating business growth of each product and service, optimizing processes and procedures to improve customer experience, and developing a high-performing service culture. The COO shall position the business to become a hybrid multi-cloud powerhouse in the country and globally. The COO shall support the country’s digital movement by applying innovation to challenges and agility in coping with disruptive technological advancements. This includes strategically choosing the right technology partners and building ICT talents and capabilities.
The COO for Technology Services is expected to work closely and establish synergies with other Business Leaders of the organization to deliver appropriate strategic plans, operational policies and procedures, and identify operational performance measures of products & services and employees across different operating units. This includes the management of leaders and employees across functional areas.
KEY DUTIES AND RESPONSIBILITIES:
Provide management and leadership to the entire organization by developing and executing an operating plan that will allow the company to achieve its strategic plan and objectives.Drive company results from both an operational and financial perspective by working closely with the President & CEO, CFO, and other key executives related to budgeting and forecasting, resource and cost management, productivity, quality management, and statutory compliance.Develop and implement proper operational measures and controls, internal infrastructure plan, and establish reporting systems to effectively grow the business of each service group to ensure operational efficiency and sustain business growth and profitability.evaluate existing operational processes and develop and execute a continuous improvement plan covering all aspects of the business operations.Motivate and encourage employees at all levels as the key leader in the company including but not limited to professional staff, management level employees, and executive leadership team members.Team under Tech Services
Product DevelopmentCloud Product ManagementCybersecurity Product ManagementSolutions ArchitectureCloud MigrationCloud Managed ServicesCloud Computing ServicesCybersecurityTalent Supply ChainProject ManagementAdoption and Change ManagementChurn ManagementRenewal and UpsellContact Center