Support Associate (Full-Time)

What you’ll do:

1. Lesson Management

Checks and monitors operational requirements            

2. Inquiries Management

Handles and resolves all inquiries received within the service level agreementEscalates all necessary transactions that involve a higher tier decision-making and/or processingEnsures proper documentation of all transactions handledResolves all lesson disruptive issues whenever necessary to ensure lesson continuityEnsures that all queries or any urgent information needed by RareJob, Inc.’s Customer Support are shared and gathered from Tutors

What we’d like you to have:

Graduate of Communications / Sociology / Psychology / Industrial Organization / Communication Arts / Development Communication / Hospitality coursesCan successfully engage in multiple support tickets simultaneouslyDetail oriented and can closely involve himself/herself with the teamPassion for excellent customer experienceProficiency with Microsoft Office applications including Word, Excel, and PowerPointExcellent command in English language (Written and Oral)

Not required, but very useful:

Customer Service TrainingPersonality Development TrainingTotal Quality Management – Voice of CustomerKnowledge on Customer Relationship Management (CRM)Knowledge on Customer Lifecycle Management (CLM)Knowledge on Complaints Escalation Process

Available Shift:

First 3 months: Sunday to Thursday 4AM- 1PM (RD: Friday and Saturday)After 3 months and permanent shift: Sunday to Thursday 3PM- 12AM (RD: Friday and Saturday)

(Subject to change depending on demand and must be amenable working during weekend and holidays)

Note: Please be advised that this is a FULL-TIME OFFICE-baseD position. This will temporarily be on a work-from-home setup, but will resume normal office operations once the pandemic eases. The assessment and interviews will be done purely online.

What you’ll get:

PHP 16,000 - 18,000 gross monthly salaryAdditional PHP 2,000 WFH allowance monthlyBi-annual appraisal and performance-based rate increase and bonusFun company events and prizesDay 1 HMO benefit with 1 dependent, leave credits, 13th-month pay, paid overtime and Philippine holidaysFun and youthful working environment that gives its employees chances for career growthWork from Home Set Up until December 2023Signing Bonus for the employees hired between October 2022- January 2023