Area：All Cities
Industry Category：Services
Position：Customer Service
Department：
Number Of Recruits：several
Nature Of Work：Full Time
Gender Requirements：Male
Marriage Requirement：No marital status restrictions
Education Level： College Diploma
Work Experience：No work experience restrictions
Age：Above 18 years old
Salary Package：Negotiable
SUMMARY OF ROLE
SunPower is seeking a Customer Service Representative for its residential business unit. The Customer Service Representative reports to the Customer Service Team Lead and is responsible for providing frontline support and resolution to customer concerns and inquiries that come through phone, email, chat, and other online platforms.
KEY RESPonSIBILITIES AND ACCOUNTABILITIES
Manage customer interactions through effective utilization of various contact center communication methods (eg. inbound/outbound call, chat, vm, texting or email)Drive resolution to customers' concerns or inquiries related to SPWR lines of business (eg. billing, technical, Life Events, product etc), channels (ND, ID, NH), and/or financing types (cash, loan, lease).Promote positive customer experience and deliver solutions based on defined workflows.Apply de-escalation techniques to pacify aggravated customers and endorse to identified escalations path as necessary.Ensure accurate record keeping of customer contacts in SunPower CRM (SFDC) and facilitate in the execution of next steps/ resolution.Pursue improvement opportunities from training and coaching sessions, meet service quality standards and compliance targets, and adhere to contact center policies.Participate in organizational process improvement initiatives and training. Comply at all times the Environment, Health and Safety and Company Quality standardsPerform other duties that may be assignedJOB REQUIREMENTS
Bachelor's/ college degree in any fieldFresh graduates are welcome; previous BPO experience is an advantageKnowledgeable in MS Office applications (Outlook, Word, Excel, PPT) and CRM toolsGood command of language, both oral and written communicationsFundamental analytic, multitasking, problem-solving, presentation, and negotiation/ decision-making skillsExcellent attendance and compliance recordWilling to work on night shift, weekends and US/PH holidaysWilling to render overtime and work on rotating schedules and days offHas conducive workspace at home with stable Internet of at least 20 mbps and backup connection.Others
Willing to work nightshift, weekends and US/PH holidaysWilling to do Saturday/weekend shiftsWilling to have week day offsWilling to work in Binan, Laguna