Sr. Business Systems Analyst
What we are looking for:
Our ideal candidate will have robust experience with the quote to cash process, as well as a deep understanding and hands-on experience with complex business applications. This role will require superb organizational skills and be highly collaborative with cross-functional partners. Your independent spirit, strong communication skills and self-driven approach to deliver results and proactively manage assigned projects and tasks to completion will enable you to thrive in a very dynamic business environment.
Responsibilities of the role:
● You will play a critically impactful role by working closely with our Quote-to-Cash stakeholders to understand time-consuming internal processes, identify areas for process improvement, and design scalable solutions that meet the needs of our business and will support our high growth
● This role will work closely with the Enterprise Systems Managers and administrators, Quote-to-Cash leaders and business users on complex projects, system/process enhancements and will be responsible for defining, managing, implementing and optimizing Salesforce, Zuora and other internal applications.
● Help troubleshoot issues reported by users and serve as the system and process SME.
● Interact with cross functional business units to define requirements, understand impacts and complete GAP analysis for all systems within the Quote-to-Cash process
● Work closely with Business Technology, Sales Operations, Deal Desk and Finance Leaders to define Quote-to-Cash systems strategy; enhance, optimize and scale systems within our ecosystem
● document and develop high level, business processes flows, requirements and design document for new Quote-to-Cash business requirements
● Help manage and improve system configurations, master data quality and data processing to ensure transaction and reporting accuracy.
● Complete special projects as assigned.
Requirements:
● 5+ years of experience as a business analyst supporting Quote-to-Cash business processes and business systems
● Prior ERP and/or other system implementation experience for the Quote-to-Cash process area
● Experience with Salesforce, Zuora is highly preferred.
● Strong familiarity with B2B and B2C quote-to-cash and Revenue recognition processes.
● Strong project management, organizational, interpersonal, and decision-making skills
● Ability to work both independently or as part of a cross-functional team to collaborate on special projects and initiatives.
● 4-year degree BS/BA in a technical, business or similar work experience
● Willing to work in US Pacific Time (graveyard)
What We Offer:
· Competitive Salary
· HMO + 2 Free dependents upon hire
· Service Incentive Leaves
· Leave Monetization
· Internet Subsidy
· Temporary WFH setup until further notice
· Opportunities for career advancement