Head of Operations, Logistics (MCI - Taguig)

The Head of Operations' responsibility is to create leadership culture at all levels to engage employee to take ownership and drive the desired service & growth. Planning, reporting, optimizing, and ensuring compliance & cost management.

Planning

Play a significant role in long-term planning, including an initiative geared towards operational excellence.Tactical delivery planning in terms of resources (manpower, fleet, system and etc.) in line with fluctuation of weekly/monthly volume.Planning on expansion of area of coverage

Reporting

Regular meetings with hub operation to discuss issues and concerned and what will be the action plans.Establish & keeping track daily/weekly/monthly delivery performance report in terms of its Services, Throughput, Efficiency, Compliance & Cost.

Analyzing

Analyze issues & work closely with different Functions for corrective & preventive solutions.Handling customer’s complaint/feedback & excellent trouble shooting skills.

Optimizing

Improve the operational Systems, Processes and Policies in support of organizations mission -- specifically, support better management reporting, information flow and management business process and organizational planning.Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between Support and Business Functions.

Compliance

Monitor & ensure full compliance from E2E Operational Policies & Processes.Responsible for both Manpower and Fleet ResourcesTo ensure operation is in conducive working environment and all Health & Safety requirement are in place.

Cost Management

Oversee overall Financial Management, Planning, Systems and Controls.Development of individual program budgets (Training Program)

Leadership Culture

To manage several clusters within the identified locations.Supervise and mentor Operation Supervisors and Associates

RESPONSIBIBILITIES:

Responsible in the supervision and execution of daily transfer of shipments to various hubs.Coordinate with Fleet, Sortation Team and Hubs for any related concerns.Ensure that the tasks are efficiently and cost-effectively carried out in accordance with established policies and procedures.Develop and maintain an effective and accurate control procedure and efficient monitoring mechanism that would ensure precise work execution.Must take the lead in analyzing root causes and formulation of action plans preventing recurrence of operational irregularities. Determine and analyze workforce metrics and gaps.Review and recommend benefits and incentives. Review & evaluate and recommend effectiveness of learning and development programs.Collaborates with all levels of the organization; vendors, customers, local and foreign counterparts with clear and effective communication and understanding in English and Filipino.

QUALIFICATIONS:

At least 8-10 years working experience in Logistics/Hub working environment, working experience in courier working environment would be an advantage .Computer literate, well versed in MS OfficeExcellent computer skills and proficient in excel, word and power point and data analytics.Excellent communication skills both verbal and written.Excellent interpersonal skills and a collaborative management style.Ability to lead & coordinate daily hub activities/processes and committed to get the job done.With very strong decision making.Degree in Business Administration, Logistics or relevant fields.

PREFERRED SKILLS:

Strong background in managing people/staff in multiple levelsExcellent computer skills and proficient in excel, word & visioExcellent communication skills both verbal and writtenExcellent interpersonal skills and a collaborative management styleAbility to lead & coordinate daily hub activities/processes and committed to get the job done.Knowledgable and with advance skills in terms of Microsoft Word and Microsoft Excel (pivot and power pivot).