Customer Support Specialist

Our team is looking for high-caliber customer support engineers who can provide defined services to internal customers with the highest quality and in the most efficient manner. Customer support services strives to consistently enhance the process and delivery of technological commercial services, with the goal of meeting business expectations and providing harmonious and pleasurable services to clients worldwide from Manila.

Job Functions including but not limited to:

Assist with the processing of Spare Part Quotes for inquiries received directly or through EUS or service coordinatorsRegister inquiries in ATURB and ERP (Or any other Local system)Ensure correct technical specification as per customer needs and commercial terms i.e. pricing, incoterms , texts, export checks, etc...Provide support on order booking in local ERPsEnsure correct spare part delivery to correct address and on time as per customer’s requirement and agreed commercial termsProvide support on placing spare part orders on CHTUS via EDI or ATURB as per the requirements of sales order or safety stockSupport local team in importing the parts if requiredEnsure timely invoicing of the sales orders after the delivery of goods and collection and booking of all relevant costsSupport LDs in maintaining the master data (if required)

Qualifications:

3 - 5 years work-experience in order handling, experience in dealing with International customers or suppliers. Expertise in computer skills, office 365. Excel, word, ppt.Basic SAP knowledge and experience on of SD/MM moduleGood on verbal-written communication. (English) Customer Service orientedGood interpersonal skills

Academic qualifications:

B.Tech / B.E. , Dip. Engg. or MBA.